What Building AI in Regulated Industries Actually Looks Like

Notes from our session on Building and Leading AI in Regulated Industries

This week's Chai & AI was extremely special to me because we had a guest from one of our previous cohorts and a Chai & AI community member! André Kerr is the Director of AI Product at Amex, and I really wanted to dig deep on what it takes to drive AI (a new tech) at a 175-year-old finance company that has the highest standards for customer experience. Being in the regulated space where it's all the more risky to adapt - how do industries like this navigate and what does it actually take to do it?

André is my favorite kind of guest because: one, he comes from an aerospace background to AI so he has both the external and internal perspective, and two, he's a first principles, no-nonsense guy. So I knew he'd not hesitate to talk openly about the real challenges.

What the session turned out to be in the end was also timeless career advice that left…